Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure, personalised, and compliant gaming environment. When you register an account, we typically collect your email address, chosen username, password, and date of birth. To comply with legal and regulatory obligations, we may later request further verification details such as government-issued identification documents, proof of address, and source of funds information.

Beyond data provided directly by you, our systems automatically collect certain technical information. This includes your IP address, browser type and version, device operating system, pages accessed, time spent on the platform, and referral sources. As a cryptocurrency-focused casino, we also record digital wallet addresses linked to your deposits and withdrawals, along with transaction references.

How We Use Your Information

Your data is used first and foremost to create and maintain your player account, process financial transactions, and provide reliable customer support. We also utilise it to verify your identity, prevent fraudulent activity, enforce responsible gaming measures, and meet anti-money laundering requirements set by our licensing authorities.

Where you have given consent, we may use your contact details to inform you about new games, exclusive bonuses, tournaments, and other promotional offers that match your preferences. Additionally, we analyse aggregated data to understand user behaviour, improve our website functionality, and develop our overall service quality.

Sharing and Disclosure

We never sell your personal information to third parties for marketing purposes. However, we may share necessary data with carefully selected service providers who perform functions on our behalf. These include identity verification agencies, payment processors handling cryptocurrency transactions, hosting providers, and analytics services. All such partners operate under strict contractual agreements that require them to maintain confidentiality and use data solely for the instructed purposes.

Disclosure may also occur when required by law, regulatory request, or court order, or to protect the rights, property, or safety of Betpanda Casino, our users, or the public.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to ensure smooth operation and to enhance your experience. Strictly necessary cookies allow account login, game functionality, and security features. Performance and functionality cookies help us remember your preferences and analyse how the website is used so we can make targeted improvements.

You retain control over cookies through your browser settings. While disabling certain cookies will not prevent you from accessing the site entirely, some features may become unavailable or perform less effectively.

Data Security

We maintain appropriate technical and organisational safeguards to protect the personal information we hold. This includes encryption of sensitive data, secure server architecture, access controls limited to authorised personnel, and regular security reviews. While no system can guarantee absolute security, we continuously work to minimise risks and respond promptly to any potential vulnerabilities.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, satisfy legal and regulatory obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or irreversibly anonymise the data.

Your Rights

Depending on applicable laws in your jurisdiction, you may have certain rights regarding the personal data we hold about you. These can include requesting confirmation of what information we process, access to a copy of that data, correction of inaccuracies, or deletion of records where there is no longer a legitimate basis for retention.

To exercise any of these rights, simply contact our customer support team with sufficient information to verify your identity. We will respond within the timeframes required by relevant regulations.

Changes to This Privacy Policy

We may revise this notice occasionally to reflect developments in our services, changes in technology, or updates to legal requirements. The latest version will always be posted on this page with the effective date clearly indicated. We recommend reviewing it periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to reach out to our support team through live chat or by email. We aim to address all enquiries promptly and transparently.